Telecoms

An efficient communications infrastructure will raise productivity and reduce IT costs.

We are a leading provider of business telecoms services. Helping small to medium sizes organisations with line rental, mobile contracts, and phone systems, including VoIP. All our telecoms solutions are geared to saving you money while ensuring your communications remain flexible, resilient and cost-effective.

It doesn’t matter to us what size your business is, we’ll put together an efficient telecommunications package which covers all of your needs; line rental, broadband and internet services, fibre, VoIP, mobile phones, and video conferencing.

Our Microsoft and Apple certified engineers will migrate you over to your new system quickly and smoothly. You’ll also have the peace of mind that that comes with knowing the same people are monitoring the availability of your systems 24/7.

Feel free to click and view any of the services shown below to view more information.

I need a telecoms solution
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Analysis

Free Analysis

You get a free cost analysis as part of our service because it’s the best way for us to understand how you currently use your mobile devices – which helps us build the perfect bespoke package for you.
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Every Network

All the Networks

We deal with all the major networks directly so that we can be completely impartial and able to give our clients the best possible value for money.
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Every Handset

All the Handsets

We can supply all the major handsets and, being a technology company, we’ll probably also have a view on which one will fit best into your internal IT infrastructure.
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Managed

Dedicated account management

You’ll get a dedicated Client Development Manager who will take all time necessary to understand your business as well as monitor your account to ensure you are always getting the most out of your service.
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Relationships

Strong relationships

Need something a little bit different? Our long standing relationships with the mobile networks and manufacturers make it possible for us to offer some unique propositions.

Mobile Services

We supply all the leading brands of mobile phones and smart phones at competitive prices, backed up with the knowledge base to help you get the most out of them.

We have a direct relationship with the three major UK networks, so we are able to remain impartial when giving advice.

Whether you’re looking to find the best way to save money when calling the UK and abroad, or want to make sure you don’t miss a call, find out how we can help you and your employees make the most of your business mobile phones.

Talk to one of our Telecoms experts should you want any further information regarding our Mobile Services.

Fix me up with mobiles
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Flexible Terms

Flexible Terms

We offer flexible terms and billing options so you’ll have complete control over what you pay every month.
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Guaranteed Fix

Guaranteed Fix

It’s unlikely anything will go wrong but if it does we guarantee to fix it within 4 hours.
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Expertise

Technical Expertise

Thirdline employs system, network and telecom engineers, enabling you to deal with just one person in one department.
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Choice

Industry Leading Choice

Having such a wide range of communication services to draw from enables us to create the perfect system for you.
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Relationships

Direct relationships

We work directly with service providers, rather than third parties, to make sure we can offer the best service possible. Working with OpenReach enables us to fully manage the installation process and provide outstanding aftercare.
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Rates

Competitive call rates and line rental

Because the service is tailored to your exact requirements we can ensure our pricing is competitive in a thriving market.
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Care Levels

Multiple care level options

Every business is unique through the way they work and this is hard to cater for sometimes. Not for us as we accept each and every organisation to be different and this is why our products are bespoke to the customer’s needs. Thirdline can provide various care levels on phone lines which means that the response times can be altered and improved for the right business.

Phone Services

Every business requires a reliable phone system so we’ve made sure we can offer multiple communication services to cover the requirements of every customer.

Our phone lines come with a 4-hour guaranteed fix time and flexible terms. They’re also monitored round the clock by our team of system, network and telecom engineers.

Talk to one of our Telecom experts should you want any further information regarding our Phone Services.

I want a reliable phone service
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No Disruption

Don’t let your business be disrupted

You no longer have to worry about unexpected events like snow, floods, strikes or utility roadworks disrupting your business. Employees can make and take calls from anywhere.
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Tailored to You

Tailored to You

The system is built from scratch to fulfil all the functions that your company requires, from auto attendant, on hold, voice mail, hunt groups and twinning phones and much more.
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Free Minutes

Free Local, National and Mobile Minutes

Unique seat costs that cover all of your calls to help you budget your telecoms spend knowing that you will only billed for the cost of a seat rather than the calls that you make too.
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Calls Included

Mobile and landline calls included

As standard we include unlimited calls to 01, 02, 03 as well as 07 numbers.
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Development

Continuous Development

We’re always adding new features, upgrading existing features and integrating third-party applications. Ongoing development is managed by our in-house team and we actively seek input from our clients when it comes to making our services even better.
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Features

Enterprise level features

The system provides you with all the features you would expect from an enterprise grade phone system and more. N-way call, hunt groups, call transfer, call recording, call waiting, fax to email, call parking, call waiting, and much more.
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Equipment

No on-site equipment required

All support and maintenance is provided off site by our skilled engineers. The only equipment on-site is the telephone handsets.
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Scalable

Scale to any size

Our telephony solution will grow as your business grows. You can easily add or remove handsets from your agreement as your business requires.

Hosted Telephony

Our Hosted Telephony service allows you to easily manage your entire communications system using a simple web portal.

It’s a virtual phone system hosted in the cloud so you don’t need to worry about hardware or maintenance and it can scale to any size.

All your calls are placed over an assured Business Voice line so call quality is always guaranteed.

True flexibility empowers your employees to make calls through their desktop phone, their mobile or tablet, or even their computer, whatever is most convenient and efficient for them.

Easily redirect calls between devices and manage calling features from anywhere, using the online portal.

Many sophisticated call features are available to anyone who needs them, including call recording, call centre, and audio and web conferencing.

The list of features is almost endless so call one of our Telecoms experts should you want any further information regarding our Hosted Telephony.

I need more control over my phone systems

Related Challenges with Telecoms

Our company is growing quickly however my infrastructure is holding me back
ChallengeAtt
Gleeson Recruitment approached Thirdline requiring assistance with their infrastructure, which was an increasing concern due to the growth of their organisation. It was clear the organisation was growing much more quickly than their IT infrastructure, causing internal strains.
Our telecoms are unreliable and it’s hard to keep track of costs
Challenges
Larkmead are spread over multiple sites and their current telecoms solution was no longer fit for purpose. They needed a communications provider that can take control of their existing relationship with BT and take their business telecoms to the level required.
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IT Support
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Cloud
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Telecoms
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Broadband
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Recovery
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Procurement